Shipping Policy — Happea Box

Last updated: November 2025 

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At Happea Box, we aim to deliver all orders quickly and safely. This Shipping Policy explains how we process, ship and deliver your personalised and non-personalised orders.

1. Processing Times

Non-Personalised Orders

• Processing time: 3-5 working days

Personalised / Branded Orders

• Processing time: 5–10 working days

• This timeframe begins after logo approval (if applicable)

• Bulk/corporate orders may require additional time — we will confirm this during quotation

If we experience delays (e.g., stock shortages, printing issues), we will contact you.

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2. Delivery Methods (UK)

We use trusted UK courier partners:

• Royal Mail Tracked

• DPD

• Evri (for bulk shipments)

 

3. Estimated Delivery Times

UK Delivery

• Standard (Tracked) — 2–4 working days

• Express / Next Day (if available) — 1–2 working days

• Bulk/Corporate Delivery — timelines provided upon confirmation

Delivery times are estimates and may vary due to courier delays, busy periods, strikes or bad weather.

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4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Weight

• Box size

• Delivery location

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5. International Shipping

International delivery is available on request for corporate or bulk orders.
Customers are responsible for customs duties, taxes, and import fees.

For international quotes, please email:
happeaboxx@gmail.com

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6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is entered:

• We are not liable for lost parcels

• Redelivery fees may apply

• Refunds cannot be issued for personalised items returned due to incorrect addresses

 

7. Delivery Issues

A. Delayed Parcels

We cannot guarantee delivery dates once parcels have been handed to the courier, but we will support you in tracking delays.

B. Lost Parcels

If your parcel appears lost:

1. Contact us within 7 days

2. We will open an investigation with the courier

3. Replacements or refunds will be issued once the investigation is completed

 

C. Damaged Parcels

If your order arrives damaged:

• Report it within 48 hours

• Include photos of the packaging and items

• We will arrange a replacement or refund depending on the issue

 

8. Split Shipments

Some orders may arrive in multiple parcels, especially:

• Large corporate orders

• Orders containing mixed personalised and non-personalised items

• Heavy or fragile items

You will be notified if your order is being split.

 

9. Order Tracking

Once your order ships, you will receive a tracking link by email.
If you do not receive tracking information, please contact us.

 

10. Contact Us

If you have any questions or need support with a delivery, reach out to:

happeaboxx@gmail.com